DRSS Update – New Telephone System
Today, Thursday 11th December 2025, DRSS have implemented a new telephone system. This upgrade is designed to enhance the overall experience for all service users.
During this transition, you may notice some temporary changes while we make the necessary adjustments to optimise the system. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience.
If you are experiencing difficulties contacting DRSS and require urgent assistance, please reach out to us via email at drss.helpdesk@nhs.net. We will respond to you as quickly as possible.
We kindly ask that you do not contact your GP practice regarding this matter, as they will not be able to assist.
We are sorry for any inconvenience and distress this may cause and thank you for your patience as we work to restore our normal service.