Eye Care Support

Eye Care Liaison Officers (ECLOs) provide information, emotional support and advice if you have a condition which affects your sight. They can also help while you’re waiting for your diagnosis.

ECLOs provide a listening ear for everyone with any condition affecting their sight, helping you move forward with confidence. They also provide information to help you understand your condition, and details about support and services that are available to help with your everyday life and wellbeing. ECLOs also support family, friends and carers.

ECLOs provide one to one support and a safe place to talk about how you’re feeling. Your ECLO will listen to you, answer your questions and give you information. They can also tell you about other support available.

For more information about the ECLO service please follow the link Eye Care Liaison Officers (ECLOs) | RNIB

If you would like to speak to an Eye Care Liaison Officer, please contact them at the respective Hospital below

Hospital contact information

If you would like to speak to an Eye Care Liaison Officer, please contact them at the respective Hospital below

If your Hospital isn’t on the search list on the website please contact the Hospitals Ophthalmology department as they may have an internal service that can offer the same/similar support.

Royal Devon & Exeter Hospital (ECLO Service)
North Devon District Hospital (ECLO Service)
Plymouth Royal Eye Infirmary (ECLO Service)
Torbay Hospital (ECLO Service)
Musgrove Park Hospital (ECLO service)

ECLO services operate between Monday and Friday during the hours of 9am to 5pm (times may vary slightly depending on the hospital).

RNIB provide support for anyone who is worried about their eyesight. If you would like more information about your eye condition, support available, or would like to speak to someone about how you are feeling, RNIB contact details are below.

Visit: https://www.rnib.org.uk/

Call: 0303 123 9999

Email: helpline@rnib.org.uk

Say: “Alexa, call RNIB Helpline”

Published: July 2025