Devon Referral Support Service (DRSS) works on behalf of all of the GP practices in Devon and East Cornwall as a referrals contact centre; supporting you to get the right advice, care or treatment in a timely manner, and we are very passionate about this!
DRSS work closely with a wide range of people, groups and organisations within our local communities, and further afield, to provide you with the best possible service. Helping to shape local health services for the future.
DRSS sits within NHS Devon CCG and provides services to 1.3 million people across NHS Devon CCG and the eastern locality of Kernow CCG. Follow the links to find out more about your local CCG, what a CCG is and how the NHS works.
Meet the team
There are current vacancies in the team for:
A day in the life of....
Georgia - Apprentice
I’m Georgia and I am an apprentice Patient Choice Facilitator based at Windsor House, Plymouth. I joined the service in January 2019 and haven’t looked back since! Before I started with the NHS, I worked as a shift manager for Domino’s Pizza so this role was a completely new challenge.
My job role is incredibly varied and interesting and over this year I have read thousands of letters and spoke to hundreds of patients before directing them to the most appropriate service.
Through this, I have learnt about referral management, a ton of medical terminology and about conditions that I didn’t even know existed. I have also learnt how to adapt myself to cater to each individual patient I interact with to ensure their needs are met.
As an apprentice, I gain a Level 3 NVQ qualification while working which is equivalent to 3 A Levels. I have also gained my Level 2 in Functional Skills IT as this is a requirement for the apprenticeship programme. Through this, I met a lot of people from several different organisations and made a friend for life who works with other base in Newton Abbot!
This role has given me a multitude of opportunities such as attending meetings with head commissioners of the CCG, visiting hospitals around the county where we provide care and developing my own skillset including using and adapting spreadsheets, having conversations with patients, communicating with a variety of organisations and prioritising tasks.
I’ve met the most supportive and encouraging group of people ever through the service and I would be completely lost without my colleagues! Working with the NHS opens so many doors and has endless opportunities to start a successful career path. It’s an extremely enjoyable job and a lovely organisation to work for.
To apply for the current vacancy as an Apprentice Patient Choice Facilitator please follow this link: NHS Jobs: Apprentice Patient Choice Facilitator
A day in the life of a DRSS team lead
The teams' key principles are:
- Providing an excellent patient experience
- GP led
- Promote primary and secondary care clinical engagement
- Right referral to right place with the minimum delay or inconvenience
- Improve communication and feedback to promote best practice
- Hold and disseminate information about services available
- Real time data at practice level
- Offer meaningful choice to patients
- Capture patient experience feedback
- Using the e-Referrals System (formerly Choose and Book) and pathways tools to support delivery
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