Decision Making

Patient involvement & advice

Patient involvement

This page will highlight the different options for you if you would like to provide feedback, receive advice or be more involved regarding the running of services in your area.

There are a number of different ways you can get involved with your local NHS services.


Join your local healthwatch


Practice patient participation groups



Feeding back and making a complaint

NHS Choices state "You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution."

You can read the full guide, written by NHS Choices, by clicking here.

Getting help with your complaint

If you need support while making a complaint, you can seek help from an advocacy service. They help particularly the most vulnerable in society to:

  • access information and services
  • be involved in decisions about their lives
  • explore choices and options
  • defend and promote their rights and responsibilities
  • speak out about issues that matter to them
  • make a complaint about the care that they or someone else has received

An advocate will speak up for you, and puts a case forward on your behalf. They are independent of any NHS or social care service, and are not part of your family or one of your friends.

You can find more information on finding an advocate by clicking here.

t


Feedback & complaints regarding your practice


Devon Referral Support Services: feedback & complaints


Local patient advice & complaints teams